From Chaos to Clarity

I’m Jen, founder of JenZap, focused on RV fixed ops performance and service workflow. 

I’ve spent years in the trenches of service departments fixing dispatch chaos, improving advisor flow, untangling bottlenecks, and helping teams run like a business, not a daily fire drill.

Let’s be honest, the RV industry has seen its fair share of “consultants” who show up with a PowerPoint and no idea how a service department actually works. That’s not me.

With over 20 years inside RV fixed operations and strong relationships across both dealerships and manufacturers, I bring hands-on insight and practical systems that improve performance from the inside out. No fluff, just structure that makes your people, your process, and your service department stronger.

Service departments can’t run on old habits in a world of instant gratification.

I help dealerships modernize workflow without losing what already works. I find efficiency gaps, tighten the process, and build a service experience customers actually trust.

I work alongside managers and executive leadership to strengthen alignment around service metrics, accountability, and process. Fixed ops only improves when leadership has clear insight into what drives results.

I also work with leadership to assess whether key service roles are aligned correctly, because process only works when the right people are in place.

RV service moves fast, expectations are high, and the easiest thing to become is reactive.

As I always say, we need to be proactive, not reactive. Most departments are putting out fires they started themselves, simply because the workflow doesn’t support the team.

  My approach works because it focuses on practical structure, leadership alignment, and workflows that prevent problems before they start. That’s how service becomes consistent, profitable, and trusted.